This article describes what information is available about a person after you have looked up an individual in Global Link. Once you have looked up an individual, you will see several tabs connected to that person. This article defines what information is contained in each tab.
This tab contains an individual’s contact information - address, phone number, email address, etc. If you see that someone’s contact information is wrong, please notify your Volunteer Service Specialist (VSS) to update it.
Every person in Global Link belongs to a family even if there are no other family members listed. Family members should include anyone who lives in the same household. The Head of the Family will be listed first and have an (H) next to him or her. There can also be a second Head of Family marked by an (H2). It is important to identify the Head of Family since this is the person whose name will appear in reports and who will get linked to a hosted student should the family decide to host a student.
Service cases define a person’s AFS activity. There are Host Family, Participant (Sending), and Volunteering Service Cases. Each service case has a Service Reference number connected to it. Host Family and Participant Service Cases are linked to a program code that indicates the year and program of interest. The Service Case tab lists all of the services cases of the individual at the top and the service cases of any family members down below. For more information on service cases, go to Interpreting the Service Case Search.
The contact log houses details of the contacts (emails, phone calls, letters, etc.) that have been exchanged with this individual by AFS volunteers and staff. For more information on using and understanding the contact log, please see Global Link Basics: Using the Contact Log.
Affiliations help others know the task or role a volunteer has agreed to do, AND they give the individual access to specific parts of Global Link. For example, not all volunteers can read hosted student applications or upload a Sending Interview Form directly into Global Link. Specific training and affiliations are needed to do these things. To learn how to update a volunteer’s affiliations, please see Adding an Affiliation to a Volunteer.
This tab shows any online training or orientations the individual has completed such as DoS Certification. It also includes any in-person training or orientations the person has attended or facilitated such as Host Family In-Person Orientation. This is a great place to check if a person has completed the required training for a particular role or task.
SP Enrichment Activities
This tab only appears for volunteers with the affiliation Sponsored Programs Cluster Coordinator or Sponsored Programs Volunteer and will list any Sponsored Programs Enrichment Activities to which the individual has been linked.
Subscriber alerts are how we know if people have asked AFS not to contact them about certain subject areas (e.g. hosting a student) or if they have opted out of certain emails (e.g. fundraising messages). It will also denote anyone who is not eligible to host, volunteer, or go abroad with AFS. This tab will appear in red if the individual has a subscriber alert. All subscriber alerts are defined in the subscriber alerts tab. For more on subscriber alerts, please see Subscriber Alerts in Global Link.
Living/Studying Abroad Experience
This section is designed to capture the individual’s living and/or studying abroad experience for future reference.
This tab will read "Educator(1)" ONLY if there is information in the tab, otherwise, it will show as "Educator(0)." This feature was added in 2016 as a way to start keeping better track of Educators, their interests, and what they teach. Here is an example:
If you have any questions about these features or about Global Link, please reach out to your Volunteer Services Specialist (VSS). Thanks!