Cultural differences, personality differences, environmental or external factors, as well as the natural ups and downs of the adjustment cycle, all contribute to the reality that participating on an AFS program can be very challenging at times. It can be common for moments to arise during the year in which participants and host families feel and express concern, frustration, worry, and confusion. When these moments arise, the role of the AFS volunteer is to listen and understand the situation at hand, and to help participants and families move forward in ways that are safe for all, and that promote the AFS Learning Objectives. Some situations can arise during the program that may require intervening directly. Depending on the issue at hand, AFS staff may work with volunteers toward resolution.
Click here for more information on the AFS continuum of issues, and how different kinds of responses by AFS are required for different types of scenarios.
Possible Causes of Participant and Host Family Adjustment Challenges
Common causes of situations which may require intervention include any one or a combination of the following:
- Communication breakdown: Misunderstandings or misinterpretations due to differences in cultural or personal communication styles can lead to conflict and incomplete or incorrect assumptions about the other.
- Cultural misunderstanding: At AFS, we see many situations in which certain behaviors are influenced by one’s culture, yet can be interpreted as behavioral when that cultural background is not yet fully understood.
- Clash of expectations: AFS participants and host families can sometimes have expectations for what the exchange year will be like that do not line up completely with AFS expectations and guidelines.
- Poor match: While AFS does not expect participants and families to have the same interests, and we value relationship-building across differences, it can also be the case that the differences between participants and their families can sometimes be very difficult. The process of bridging differences in lifestyle, instincts, or personalities can sometimes require volunteer assistance.
- Extenuating circumstances: Situations such as illness, challenges at work for host parents or school for participants, family circumstances, and other possible external or environmental issues can all contribute to feelings of stress and concern.
When these situations occur, both participants and host parents are instructed to speak to a volunteer. As an AFS volunteer, you are the first point of contact for both students and families, and as a result, your role is a crucial one in helping gather information about the situation at hand, and then helping work towards resolution. If you ever need help, please contact your Support Coordinator or Support and Learning Specialist.
Click here for additional guidance on Effective Communication Skills.