Personal Competence: These competencies determine how we manage ourselves
| Self-Awareness |
Self-Management |
- Emotional Self-Awareness: Reading one’s own emotions and recognizing their impact; using “gut sense” to guide decisions
- Accurate Self-Assessment: Knowing one’s own strengths and limits
- Self-Confidence: A sound sense of one’s own self-worth and capabilities
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- Emotional Self-Control: Keeping disruptive emotions and impulses under control
- Transparency: Displaying honesty and integrity
- Adaptability: Flexibility in adapting to changing situations or overcoming obstacles
- Achievement: Improving performance to meet one’s inner standards of excellence
- Initiative: Readiness to act on opportunities
- Optimism: Seeing the upside in events
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Social Competence: These competencies determine how we manage relationships
| Social Awareness |
Relationship Management |
- Empathy: Sensing others’ emotions, understanding their perspective, and taking active interest in their concerns
- Organizational Awareness: Reading the currents, decision networks, and politics at the organizational level
- Service: Recognizing and meeting the needs of colleagues and clients
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- Inspiration: Motivating and guiding others with a compelling vision
- Influence: Wielding a range of tactics for persuasion
- Developing Others: Bolstering others’ abilities through feedback and guidance
- Change Catalyst: Initiating, managing, and leading in a new direction
- Conflict Management: Resolving disagreements
- Building Bonds: Cultivating and maintaining a web of relationships
- Teamwork and Collaboration: Focusing energy on cooperating and team building
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Adapted from Primal Leadership: Learning to Lead with Emotional Intelligence by Daniel Goleman et al, 2002