Video Resources: Conflict Management and Mediation Updated August 19, 2020 14:57 Volunteers should consult the COVID-19: FAQs and Resources section for the most up-to-date information regarding Hosting and Sending programs in the 20-21 cycle. 10 Ways to Have a Better Conversation - TED Talk by Celeste Headlee Conflict Management Strategies and Best Practices - AFS Volunteer Webinar